User Support Service


The User Support Service is the contact point for national and international scientists who develop their research in the National Laboratories in the CNPEM campus, from the submission of proposals to their realization.

SAU is responsible for:

  • Providing support in the submission of research proposals, including answering questions regarding the use of the SAU Online portal;
  • Providing information about the campus, and about transport, meals and accommodation in it;
  • Managing reservations in CNPEM’s guest house;
  • Providing the access and identification badges for external users to the National Laboratories;
  • Management of Grants;
  • Security Training;
  • Providing documents to testify the realization of the proposal.

Receive our communications

Receive our communications aimed at Users and Researchers (LUX Newsletter) by entering your email using the form below. Announcements include the opening of the proposal submissions and registration for events.

    LUX Newsletter:


    For questions and suggestions, please contact the SAU:




    +55 19 3512 1025 / +55 19 3512 1021

    Working Hours:

    Mondays to Fridays, 8am to 5pm (GMT -3)


    Office 49, Administrative (Yellow) Building